Shipping, Cancellation and Refund Policy

Shipping & Refunds 

SHIPPING & RETURNS POLICY

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are included at the link provided below for reference:

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from babypuupu.com , you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Babypuupu does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 

RETURNS

 

  • Babypuupu online returns portal can only be used to return items purchased online at www.babypuupu.com

  • All returns will be refunded the amount of the purchased item

  • You will be responsible for covering the shipping costs to return your item(s) if you are not eligible for a free return label.

  • Items must be sent back within 30 days of the delivery date.

  • Items must be unopened in original packaging

  • All items bought on sale cannot be returned or refunded

  • Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.

  • Babypuupu  is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

CANCELLATIONS

Orders can only be cancelled if we receive a request within 4hrs after your purchase. Once your order is processed and confirmed, you will have to wait to receive the package and return it for a full refund. Please send us an email at contact@babypuupu.com for any concerns.